Last Updated: November 15, 2025
sendlove.in/ (“we,” “us,” or “our”) is a sub-unit of Green Fx. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, sendlove.in/ (the “Site”), and use our e-card personalization service (the “Service”).
1. Information We Collect
We collect information about you in several ways to provide and improve our Service.
A. Information You Provide to Us
Account & Order Data:
- When you create an account or place an order, we collect personal information such as your name, email address, password, and billing address.
Personalization Content: To fulfill your order, we collect the content you provide for your e-card. This includes:
- Any text you write (e.g., “Happy Birthday, Mom!”).
- Any photos you upload to the editor.
B. Information We Collect Automatically
Like most websites, we automatically collect non-personal information, such as your IP address, browser type, and data about your visit, through cookies and analytics tools to help us improve our Site.
2. How We Use Your Information
We use the information we collect strictly to operate our business and provide you with our Service: To Fulfill Your Order:
- We use your uploaded photos and text to render your final, personalized e-card.
To Process Payments:
- We securely transmit your billing information to our trusted payment gateways (e.g., Razorpay, PhonePe) to process your transaction. We do not store your credit card details.
To Manage Your Account:
- To allow you to log in, view your order history, and re-download your purchased cards.
To Provide Customer Support:
- To communicate with you about your order or answer your questions via email or phone.
3. How We Store & Protect Your Data
Your data’s security is our top priority. We implement specific measures based on the type of data: Uploaded Photos:
- Photos you upload during the editing process are stored in a temporary, non-public folder. Our system automatically deletes these temporary photo files after 3 days to protect your privacy.
Final E-Card & Personalization Data:
- Your final rendered e-card (e.g., PNG/MP4) and personalization text (JSON file) are stored securely with your order details. This allows you to log in and re-download your purchase at any time from your “My Account” page.
Standard Data:
- All other user data is protected on secure servers. Our checkout process is secured by SSL encryption.
4. Sharing Your Information
We do not sell, trade, or rent your personal information or your uploaded photos to third parties. We only share information with essential third-party service providers who perform services on our behalf, such as payment processors. They are contractually obligated to keep your information confidential and may only use it for the specific purpose of providing the service.
5. Your Rights
You have the right to access, update, or delete your personal account information at any time by logging into your “My Account” page. If you wish to have your entire account deleted, please contact us at support@sendlove.in.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: SendLove Support Email: support@sendlove.in